FAQ's

Planning for Your Child’s Stay at HealthBridge Children’s Hospital

HealthBridge Children’s Hospital understands you may have questions about your child’s stay at our hospital. It is our goal to provide advanced medical care in a comfortable, homelike environment. We believe parents and caregivers are an important part of the recovery process for each child and play a vital role as part of the team. We welcome your questions. Feel free to ask the HealthBridge team of doctors, nurses, and healthcare professionals any questions you may have about your child’s treatment plan or stay at our hospital.

Upon admission, you and your child will receive a patient handbook that includes information about the hospital, our patient and guest services, billing information, and patient rights and responsibilities. To help you learn more about your child’s prospective stay at HealthBridge  Children’s Hospital we’ve listed the answers to many frequently asked questions (FAQs) below.

What are your visiting hours?

Regular visiting hours are between 8:00 a.m. and 8:00 p.m. daily for all visitors including siblings, extended family and friends.

May I bring my other children to visit?

Siblings and other children regardless of age may visit but must be accompanied by an adult at all times for safety purposes. In an attempt to protect your child as well as those of other parents and prevent the spread of communicable disease and infections, visiting children must not be ill currently and be up to date on all immunizations. 

What clothes should I bring for my child?

HealthBridge Children’s Hospital patients are dressed daily as part of their rehabilitation process. The nurses and therapists will advise you about the types of clothing that will work best for your child based on his or her specific medical needs.

What provisions does HealthBridge Children’s Hospital have for parents?

HealthBridge Children’s Hospital tries to provide as much normalcy and quality of life for their patients and families as possible during their stay. Our warm homelike environment has many places for family members to relax alone or with their loved one. Vending machines, coffee, and a refrigerator for food storage are available 24 hours a day. Additionally, a microwave oven and toaster are available for use in the dining room. Patient food is provided by the hospital. Parent trays may be purchased for a nominal fee. Social Services may be able to assist with other accommodations if needed, for parents who come from a distance.  Complimentary Wi-Fi services are also available.

Where do I park?

The hospital has complimentary self-parking immediately adjacent to the hospital that will accommodate cars, trucks, SUVs, and motorcycles. Larger vehicles, such as motor homes, may block ambulance transport and are not permitted on the hospital parking lot. Please contact our Social Services department for local RV parking or other special needs.

What are the rooms like?

HealthBridge Children’s Hospitalhas only one shared room. Otherwise, all rooms are private with beautiful murals painted on the walls. Each room has shelves and a closet for clothes and other personal items.  A cork board is provided for family photos, pictures and notes. You are welcome to bring items that may provide comfort to your child such as a favorite toy, blanket, movie, or music. Rooms also have satellite televisions and DVD players.

How long will my child need to be at HealthBridge Children’s Hospital?

The exact length of stay is different for each child and is based upon your child’s individual medical needs. A team of healthcare professionals will meet weekly to discuss your child’s progress towards discharge goals. Parents are invited to participate in these meetings and will be given everything they need for a safe transition to home.

Who will be caring for my child while he or she is a patient at HealthBridge Children’s Hospital?

The medical treatment plan for your child is led by a physician. The physician works closely with the nursing, therapy, and allied health team at HealthBridge to provide care for your child. The hospital is staffed 24 hours a day with registered nurses (RNs), licensed vocational nurses (LVNs), respiratory therapists (RTs), and certified nursing assistants (CNAs). These staff members will provide direct care to your child based upon his or her medical needs. In addition, your child may receive physical therapy (PT), occupational therapy (OT), and speech therapy (ST) services. Other professionals who will see your child during his or her stay include a recreational therapist, registered dietitian, case manager, and social worker. 

How often will my child be seen by a therapist?

Children are evaluated by physical therapy, occupational therapy, and speech therapy within 24-48 hours of admission. The therapy schedule will be determined by each child’s individual medical needs and level of care. Recreation therapy is also a part of every patient’s treatment plan.

Will my child be able to keep up with his or her school work while at HealthBridge Children’s Hospital?

HealthBridge Children’s Hospital works closely with the Orange Unified School District to provide an onsite teacher to assist in meeting each child’s educational needs. Social Services will help coordinate this with family members and the child’s school to help assure the child keeps up with their school work as much as they are able to do so.

When my child is ready to be discharged, how do I get the additional services my child may need?

A case manager or social worker meets with each family to discuss community services and resources that may be available for the child after their discharge from the hospital. A discharge plan for each child is developed during his or her stay at HealthBridge and may include follow up physician and therapy appointments, coordination of medical equipment, the ordering of medications and coordination of training for the family. Therapeutic outings may also be facilitated as part of the discharge plan.

What training is provided to parents and can other family members or friends get trained for support when it’s time for my child to go home?

Family education is an important element of our care. The hospital provides extensive training to parents, family members, or friends who will be responsible for the ongoing care of the child once they transition to home. The type of training is based on the child’s individual medical needs. Parents are trained individually to aid in fully developing the skills needed to independently care for the child in the home setting. Each parent must stay with the child at the hospital for twenty-four hours after training.

How will I know if my insurance is accepted and what my benefits cover?

We participate as a provider with most major managed care organizations. Depending on the payor source, co-pays or additional payments may be required by the family. Before a child is admitted, benefits are checked and responsible parties are notified of financial responsibilities. Case Management or Social Services can assist families with other resources that may be available to help with financial needs. 

Who can I contact if I have other questions about HealthBridge Children’s Hospital?

Call our admissions department at (714) 289-2400. They are available to answer your questions and schedule a tour.